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PUK code

Devx
Visitor

‎04-01-2025 02:45 PM

Hi! I brought a Samsung galaxy from Ebay and I didn't know it was sim blocked. Its asking for a PUK code but I can't find it as I don't have EE. As it's not linked to the seller account anymore he can't send the code, what should I do?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2025 03:01 PM

Guess you bought a brick! Invoke eBay Returns policy as not fit for purpose.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎04-01-2025 03:01 PM

@Devx  On the dial keypad enter.  *#06% and it’ll show the IMEI code 

star hash zero six hash

A PUK is a device network unlock code you get that via USING THIS and putting in the IMEI number you got from the above steps. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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