Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Network unavailable

Hi,I'm struggling with my phone. Network coverage is apparently good but my phone says network unavailable. This means when I try to make, receive any calls it is doing this as a WiFi call and while I can hear other people no one can hear me. Phone h...

Just Letting people know details about Annual MOT

I just called my EE shop that deals with my Annual MOT on my Andriod phone to find out what ID I needed to take. Just letting everyone know that you do not need id for the Annual MOT however, if you wish to make upgrades to the phone or line/s you wi...

Google Pixel 6 Issues

I've 'upgraded' from a Huawei P20 pro to a Google Pixel 6. After a few weeks I'm finding consistent connection issues, something I didn't experience in 2 years using the Huawei. What do you recommend? I've had the upgrade less than a month - so presu...

Pixel watch esim process is extremely poor

Just got a pixel watch direct from Google (a freebie!). Went through the steps to set up the esim via the Pixel Watch app and was presented with two possible plans, both identical and with *no pricing*! I took the plunge based on a cost what I found ...

Stolen Phone

My Dad's phone got stolen but he doesn't have insurance what can I do? Does he have to pay to get a replacement?

Has my new phone got any type of warranty/cover

I have just bought the Samsung galaxy z fold4 on contract and wondered if there was any type of cover already in place. As im not sure whether to get insurance for it. I haven't opted for any extras like insurance or extended warranties

Will WiFi calling work if I buy the pixel 6a

Fuming

Where do I go to make a complaint my pixel phone has stopped charging and the battery lasts 5 mins yet they won't repair it as it has a chip on the screen ,

Resolved! My Good as New Samsung A53 5G Phone has a flickering screen - Request another?

I've had the phone for 2-3 weeks now and its done this from the beginning, but I thought I was imagining it at the start because it happens very fast.So the screen will flicker when switching app screens and my fingerprint usually takes tries to be r...

Network issues

I am unable to make or receive calls at my house. I returned the handset back to EE over a week now and they failed to send me a text message to let me know they have received the phone. EE mislead their customer by stating that once they received yo...