Warranty

Karenb1 · ‎27-02-2023

If I am on contract is my phone under warranty? I dropped it in water 3 weeks ago for no more than 2 seconds switched it off immediately but it isn't working. Put it in a bag of rice as advised by EE by unfortunately I don't have insurance and my house insurance excess is too high to make it worthwhile claiming. Shouldn't a new phone have some kind of warranty? And aren't the newer phones at least waterproof ?

James_B · ‎28-02-2023

Hi @Karenb1,

Sorry, that model doesn't come with a water resistance certification.

James

View solution in original post

XRaySpeX · ‎28-02-2023

New phones are under warranty against manufacturing defects but not for accidents. You need insurance for that like any other product.

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Karenb1 · ‎28-02-2023

But aren't new phones at least guaranteed to be waterproof to some extent?

James_B · ‎28-02-2023

Which phone do you have @Karenb1?

James

Karenb1 · ‎28-02-2023

Hi James I have the Samsung Galaxy A21S which I got on a 2 year contract in October 2022

James_B · ‎28-02-2023

Hi @Karenb1,

Sorry, that model doesn't come with a water resistance certification.

James

Karenb1 · ‎28-02-2023

OK thanks just a shame that I now have to pay for a phone for another 18 months that I can't use 🤦‍♀️🤦‍♀️