Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Online chat function

Start Conversation isn't showing and I want to report my phone lost as at 4 August 2022 about 22:00pm!

Resolved! Free wifi abroad

So when I go abroad and the hotel has free WiFi will I be charged for facetime call to my son at home

Replacement watch.

I ordered a brand new Samsung galaxy watch that was delivered 3 days ago, once fully charged it only lasts me a maximum of 3 hours just wearing it and not using any other bits on it, what can I do to fix this as I'm not paying £16 a month for a watch...

Resolved! Phone MOT

Hi there,I would like to book my phone in for an MOT but it's only giving one location to choose in the App. Is there a way I can change this to a more convenient shop to take it to? Thanks

poor volume on incoming calls voices sound muffled

Just switched to EE from BT poor volume on incoming and outgoing calls voices sound muffled had no problems with this before I switched, I have a Galaxy A12

Upgrades

My upgrades were due July now it's saying September? I want to decrease my bill but now it's increased

Return

I received a pair of ar glasses yesterday, and they simply dont power up,im gutted,whats my next step do i need to call someone or return them to a shop?

Resolved! ZFlip 3 Screen

Hi, I have had a Samsung ZFlip 3 phone for a few months now on contract and have noticed recently that one side of the screen protector (where it folds) has lifted away so isn't flush to screen and dust can bot get in also in the bottom right of my s...

Resolved! Lost Phone

Hi, I lost my phone in Porthcawl on Saturday night. Possibly in THE PICTON pub. I had taken so many photos at a wedding that day the battery ran out. Is there any way I can track it? If so how. Its not the phone I care about, it's the photos and memo...

Green Flickering Screen - Green Screen of Death?

Heya EE Community! I have had my Samsung Galaxy A41 for almost 2 years now, and just now I opened my phone and the screen has gone almost completely green with lines going through it top to bottom. Before this, my phone was refusing any touch screen ...