15-10-2022 05:22 PM
I am trying to upgrade how can I do it high call volumes wene ringing and cant up grade on line
Solved! See the answer below or view the solution in context.
15-10-2022 05:25 PM
@Jules108 , try ringing first thing in the morning. I rang upgrades on Monday at lunchtime and it was 15 minutes before my call was answered, as I new the weekend would be busy with probably fewer staff working, being a weekend.
15-10-2022 05:23 PM
What happens when you try to complete your upgrade online?
15-10-2022 05:25 PM
@Jules108 , try ringing first thing in the morning. I rang upgrades on Monday at lunchtime and it was 15 minutes before my call was answered, as I new the weekend would be busy with probably fewer staff working, being a weekend.
15-10-2022 05:32 PM
Thankyou
15-10-2022 05:34 PM
@Jules108 , you are welcome, hope you have some success getting through to customer service.