Samsung ultra watch 7 not joining ee network

[cathrober]

Hi

I've bought a watch from samsung. I have a plan with EE that states it has watch data included but when trying to join it to plan it won't let me comes up with -1 error code.   Ee said that means phone not compatible but it's a smsung s25 ultra 

Thank you

[Chris_B]

@cathrober  is this via trying to setup the watch plan via the wear app ?  How long have you need a EE customer for ?   Just to check is everything up to date ?  ie app, software?