Samsung galaxy fold 4 WiFi light half shaded stopping all WiFi use

[Shaunhastings70]

Good evening ,

My fold 4 has developed a problem where the WiFi light is half lit and all use of WiFi is disabled .

EE took phone in to repair centre Cambridge and said it will be repaired .they sent me a quote of 700 plusvat to renew a faulty part in phone and told me I had dropped phone .this phone has never been dropped and always been in the case .

An employee at repair centre told me to get it insured and claim for a new one .

This is a fault with the galaxy fold 4 and EE please can you replace my phone asap .

Even a refurbished fold 4 or a repair needed ...

Disgusting service on signal too lately in Norfolk 

[James_B]

Hi @Shaunhastings70,

Sorry, we can't review any fault diagnostics performed by our repair centres via the community forum.

Please get in touch with Customer Care if you'd like to discuss your repair quote.

James

[Shaunhastings70]

Spoke to EE customer serviceand they basically I'm stuck with this half
working phone through no fault of my own till end of contract ..bad service
as it's a hardware issue when googling but Samsung sending me to EE and EE
doing nothing .I need this phone for work that's why I pay 100 a month !!!
Will NOT be renewing contract again with EE after being a loyal customer
for 20 years ...and signal getting worse day by day in Great Yarmouth too

[Tezzela]

Exactly the same issue here. I took the phone to EE ahop today and they said out of warranty because there was the smallest mark on one of the corners. I will be taking this further as this is clearly a hardware fault from the screen being folded.

I have dound that if you close the phone up and restart the phone the wifi will work again until the phone is unfolded.

[Shaunhastings70]

Thanks for your email back .it is disgusting how EE can just say there's a
mark on it and void the warranty . I've spoken to EE and they not having
none of it to help me .. The repair centre told me to insure it and make a
claim .
Who are you going higher to ? Please keep in touch and let me know how you
get on , and hopefully we can both get a resolution soon as we have
apparently the best and most expensive phone on the market still ... Good
luck