23-10-2023 04:51 PM
Have replaced SIM -as old one messaging- no network, no SIM , phone not recognising the SIM
New SIM arrived- phone acknoweldged , now not registering on network
Can't make calls to 150 for help
How do I resolve ?
23-10-2023 05:57 PM
Hi @Daiboy
Thanks for coming to the community.
Have you registered the replacement SIM card with our mobile care team?
If not, please call us from any other phone on 07953 966 150 and the team will get this registered for you 🙂
Leanne.
24-10-2023 12:23 PM
24-10-2023 12:42 PM
Hi @Daiboy
You won't be able to have both SIM cards activated at the same time, have you spoken to our mobile care team and provided the new SIM card number to get this activated?
Is the old SIM still showing signal?
Leanne 🙂
24-10-2023 01:28 PM
24-10-2023 02:32 PM
Please get back in touch with our technical support team from any other phone on 07953 966 150 and they will get this looked into for you @Daiboy
Leanne.
25-10-2023 10:13 AM
Not over impressed at the moment . It appears I was given a 'generic' -- it takes 24hrs answer .
nb I had to give no security details - so where they looking to help me specifically ?
When speaking to technical again, after security, he advised every likelyhood that 'nothing ' had actually been done during my first call, what a waste of time .
At present I am wating until 17.30 tonight to see if I am registered . If not - will be hugely unhappy
25-10-2023 10:17 AM
I am very sorry to hear this @Daiboy
Could you try the new SIM card in another phone to see if any signal shows?
Leanne 🙂
25-10-2023 10:20 AM
25-10-2023 10:23 AM
Thanks @Daiboy
You can use our message us option on the Mobile phone (ee.co.uk) page, and the team will check the SIM activation is going through for you.
Leanne.