19-10-2023 07:26 PM
Good evening ,
My fold 4 has developed a problem where the WiFi light is half lit and all use of WiFi is disabled .
EE took phone in to repair centre Cambridge and said it will be repaired .they sent me a quote of 700 plusvat to renew a faulty part in phone and told me I had dropped phone .this phone has never been dropped and always been in the case .
An employee at repair centre told me to get it insured and claim for a new one .
This is a fault with the galaxy fold 4 and EE please can you replace my phone asap .
Even a refurbished fold 4 or a repair needed ...
Disgusting service on signal too lately in Norfolk
20-10-2023 07:39 AM
Hi @Shaunhastings70,
Sorry, we can't review any fault diagnostics performed by our repair centres via the community forum.
Please get in touch with Customer Care if you'd like to discuss your repair quote.
James
22-10-2023 09:51 AM
26-10-2023 11:32 PM
Exactly the same issue here. I took the phone to EE ahop today and they said out of warranty because there was the smallest mark on one of the corners. I will be taking this further as this is clearly a hardware fault from the screen being folded.
I have dound that if you close the phone up and restart the phone the wifi will work again until the phone is unfolded.
27-10-2023 06:25 AM