Samsung A53 5G Constatly Freezes and Resets

[Muher_1]

Had this phone going on 6 months now and it has started to freeze and crash out of nowhere.

I've been looking at what apps are running but today it has got to the point that it is literally crashing when I'm not even using it. It's 1118 and I have seen it crash on 4 occasions since 7 am this morning.

Has anyone else had issues with this handset and what are my options regarding warranty period?

[bristolian · Accepted solution]

A factory reset with graduated restoration of user data, is the first option.

Otherwise https://ee.co.uk/local-repairs 

[Mrpotter]

Mine crashes atleast 4 times aday since new I got mine in December I guessed I had app issues but it happens on any app 

And the phone is always redhot

[Mrpotter]

No that is not a solution  factory reset is a last resort if you suggesting that to begin with you know tech has no idea 

As mine did this from the first day I had it 

[James_B]

Hi @Mrpotter,

Welcome to the EE Community. 🙂

Do you see the same issue if you restart your phone in safe mode?

James

[Mrpotter]

Yeah same issues put all my apps to deep sleep aswell and only used 1 app at a time and completely closed everything and it still didn't resolve it.
Also set it up to auto restart when required same issues and on top of the normal freezing it then did it when I was asleep so made me miss alarms typical 24months won't come quick enough.

And thanks for the welcome
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[Christopher_G]

Did you try factory resetting your phone, @Mrpotter?

Have you spoken with our technical support team so they can run some diagnostics with you?

Chris

[Mrpotter]

I have tried the factory reset twice same issues even increased the ram by using 6gb of storage made little difference to restarts but apps ran smoother

To be honest factory reset again is not what I want to do I use my phone for work as well it's already restarted 3 times today nightmare to say the least.
Thanks for you input

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