Problem unlocking an old EE phone

[Hermes131]

I just posted a long reply which completely disappeared before I finished and took me to feedback! I have been having exactly the same problems. Groundhog day. I must have tried 500 times to unlock following their online advice. I have written (royal mail) every day this week to head office. I have spoken to the EE technician who said their unlocking team is aware?? I can't see that's right. A phone company is about communication but no one is saying anything

I changed from a contract to a sim card like you.

[James_B]

Hi @Hermes131,

Providing the unlocking code is the end of the process on the unlocking portal, the next steps need to be carried out on your mobile phone.

What happens when you insert your new SIM and power on your phone?

James

[Hermes131]

I get this far, I get this message and then get taken back to the beginning when I 'hit the link'Tried so many timesSent from my Galaxy

[Christopher_G]

OK, thanks for trying, @Hermes131 

I think the best thing for you to do is speak to our Mobile Care team so they can go through this with you.

Chris

[Hermes131]

Trouble is I can't phone them as my phone is locked. I don't have another phone. They don't offer any other alternative to phoning except for sign language. So that's why I sent a letter by post every day last week but have had no acknowledgement. Thanks for your help anyway.Sent from my Galaxy

[Christopher_G]

Did you try the live chat service on that link, @Hermes131? Maybe they can help?

Chris

[wyrdgirl]

THEN IT SHOULD SAY THAT ON THE BLOODY SCREEN BY NOT DOING SO YOU MAKE IT MORE DIFFICULT FOR PEOPLE TO LEAVE OR USE THE PHONE THEY OWN .  ITS CALLED GATE KEEPING AND IS **bleep**TY BUINESS PATTEN AND A CRAP CUSTOMER EXPERIANCE

[wyrdgirl]

THEN IT SHOULD SAY THAT ON THE BLOODY SCREEN BY NOT DOING SO YOU MAKE IT MORE DIFFICULT FOR PEOPLE TO LEAVE OR USE THE PHONE THEY OWN .  ITS CALLED GATE KEEPING AND IS **bleep**TY BUINESS PATTEN AND A CRAP CUSTOMER EXPERIANCE