So recently i've claimed on insurance with barclays tech pack (likewize), EE has sent me all proofs but they keep rejecting the proof of barring, saying its not showing up on their system as being barred i've called up EE many times now and for whatever reason it seems they can't blacklist a device externally as i check the imei number on every other site the IMEI comes up clean and the insurance company keeps putting the blame back on EE.
Here is the insurance company's latest email to me:
"Equipment Identity Register) which tracks when a device is barred and when any bars are removed by networks. Your device currently shows no bars are active on it. I am unable to comment on why this is as Likewize does not have the ability to place a network bar on a device, we can only blacklist a device to prevent resale but this differs from what the networks are able to do so if insufficient to support your claim. This is because blacklisting the device would not block the device from being used on UK based networks.
Please contact EE further to resolve this issue. Once this has been done and the phone is barred then we will be able to progress your claim."
Really need help regarding this matter.
Kind regards Dominic.
