Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 219 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64680 Views
  • 91 replies
  • 28 Helpful

Resolved! Samsung Galaxy A13 not locking

My Samsung Galaxy A13 is set to unlock with a fingerprint or with a PIN. If the fingerprint is not being read, and I press the power button, the phone has stopped asking for a PIN and unlocks as soon as the power button is pressed.

No operator supported, so you can't add an eSIM

Hi everyone,I'm having trouble getting my Google Pixel Watch 2 to work in the UK with EE as my operator. I've already synced my EID with my phone number through EE, and they've confirmed everything is set up correctly on their end. Despite this, my w...

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Ess device 4GB

I have recently renewed my contract with a new phone and on my bill I am charged £13 for Ess Device 4GB . I don't know what this is? Can anybody help? 

Resolved! phone

Hello everyone! I have a Samsung A53 phone and it's not even 2 years old and it's already causing problems! I've had enough! I pay a lot of money for nothing, it's a joke! The phone freezes and closes itself, I can only open it the next day and it on...

Eluza by Explorer
  • 459 Views
  • 3 replies
  • 0 Helpful

Authentification Problem

My Android phone suddenly refuses to connect with our home wi-fi, citing an "Authentification problem" - any advice on haw to overcome this, please?(I have tried 'Forget ' wi-fi network, also flicked Aeroplane mode on/off and done fone re-starts - no...

mmatthej1 by Investigator
  • 990 Views
  • 15 replies
  • 1 Helpful

Sim free phone

We prefer to purchase 2 android phones every few years,  we have looked on EE store website and can order them but after lots of wandering around the internet, we  just wondered once they arrive with us how easy is it to transfer the data, apps, phot...

Dw-56 by Contributor
  • 390 Views
  • 2 replies
  • 2 Helpful

MCK Code

I have a Samsung that I am trying to unlock so that I can use it on another network as it is locked to EE. I went online and got the code using the IMEI. It has given me a 15 digit code. I have tried to enter it but it asks me for an MCK code. It say...