Pixel watch esim process is extremely poor

[keke74]

Just got a pixel watch direct from Google (a freebie!). Went through the steps to set up the esim via the Pixel Watch app and was presented with two possible plans, both identical and with *no pricing*! 

I took the plunge based on a cost what I found after searching for ages online which, I believe, is £7. I mean, why would anyone sign up for a plan without knowing the costs?

Then I get a message saying I've got a 1gb dta boost on my phone plan. I have an unlimited data plan😂

Very poor customer flows and experience.

Let's hope this plan does cost £7 as there is literally nothing on site or during this sign up plan that tells you how much it costs. Come on EE, you can do better than this. 

[chistery]

Google say "To connect Google Pixel Watch, you need an Android phone running Android OS version 8.0 or higher". 

There doesn't seem to be a requirement to have a Pixel phone. As long as your phone is on EE, on a contract that allows a watch plan, it should work.

[KJane4]

Yes, that was my understanding also.

My phone contact is with EE.

They have said it will connect via Bluetooth but not the LTE part. I just can't see how this is the case but I have spent several days and hours of my life on the phone to the technical team and that was the upshot. 😞

[bluehandle]

It's nonsense. They run through a script as and if your phone isn't there, they pretty much cut you off. Don't mention the phone, just say you're trying to connect your pixel watch to the network. Unfortunately you may need to keep calling support until you get through to someone who can think for themselves and understands the issue, rather that reading from a script. My guy was Karl. he knew his stuff.

[D_Holohan]

I think it is luck of the draw but the customer service I got was fantastic, he was able to work through the problem even though EE's knowledge base wasn't updated, chap called Brendan. 

If you want terrible customer service try and contact Google, will put everything into perspective!! 

[bluehandle]

Continuity of service is important. Everyone should be up to the same level when answering 1stvline enquiries. I wonder how many sales they have lost or returns they have had as a result of someone simply saying it's not supported, when it clearly is. It's not just ee, it's across the board.

[KJane4]

Honestly, have just watched as another 45 minutes of my lifeforce drained into the ether with yet another member of the EE team who couldn't help me. Tried via the messaging app this time and couldn't understand most of what was typed back. Utterly meaningless. 

So frustrating. They can't get the watch to work and it seems can't cancel the monthly charge despite 3 people telling me it has been cancelled.

I have been with EE for ages but will never take another contract with them again.

Good luck to anyone else still trying to get things working.

[dhgrose]

Yes terrible process, 2 options both offering the same thing and no price. I wondered if the agree page was the last step before the payment was taken and it seemed like it was. Decided not to enable it anyway as I've been impressed by how well the watch stays connected to the phone. Normally my experience of Bluetooth is you're constantly having to reconnect. 30m from the phone and calls still work, phone in bag whilst talking on watch works really well so currently don't see enough to justify buying the esim service, I'm mostly near to the phone and it stays connected.

[bluehandle]

Yep. Agreed if you always have your phone it's not worth it. I got the esim enabled a ls a bit of a novelty really, but it did come in handy last week when I left my phone in the supermarket carpark and so I was just able to pay with my watch.

[Timewarp]

Does Google Pay not work offline?

[bluehandle]

Depends on the Bank