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Watch data

Leamey
Investigator
Investigator

‎27-09-2024 09:38 PM

i received my iPhone 16 PM yesterday and haven’t had the best experience so far. I was informed with the sales person who I talked on the phone that watch data is included in all rounder plans as of the 29th August therefore meaning there’s no need to pay 7 pounds. When I tried to set this up today I got a 007 error code, when I spoke to the technician he informed me that watch data is an additional line that needs to be paid for and I can’t have it even if I wanted to at the moment due to credit. I’m extremely confused as to why I’ve been told conflicting information. I have provided below the photo from the ee website in regards to data 

IMG_2940.jpeg

 

0 Helpful
1 REPLY 1
Plymouthbloke1
Established Contributor
Established Contributor

‎28-09-2024 09:05 AM - edited ‎28-09-2024 09:06 AM

The watch plan is in essence an additional line on your account, even though it will be discounted down to £0. Sounds like you’ve already got the maximum number of lines available to you on the system. However, I’d ask for them to send a request to credit referrals for an additional line for the free smart watch plan. Back when I worked for EE they would override the system to allow the watch plans in this scenario. Ring them and ask them. No harm doing so….