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Switching phones

Landen1
Explorer

‎28-09-2024 07:15 AM

Hi,

im just wondering if anyone can help me out, I’ve recently switched from a iPhone 11 to 12 and have put the physical sim in my iPhone 12 and even though I get 4G it won’t let me send a message? Hope someone can help me

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2024 07:23 AM

For sending texts, ensure your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎28-09-2024 08:30 AM

@XRaySpeX  This not possible with the iPhone, you don’t have access to that and it’s not needed. Just like the APN settings.

@Landen1  just to check is that a text or iMessage?    And if it’s a text message within (on iOS 18) Setting/Apps/Messages is send as text message switched on ? 

On pre iOS 18 settings>messages

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.