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Fitbit watch

AHMEDMARUF
Visitor

‎11-12-2023 12:45 PM

 

Hello,

I am having trouble connecting my Fitbit watch that I recently bought from EE. Even after changing the devices, the issue persists. The watch was updated but suddenly stopped and displays the message "trying to connect." I am extremely frustrated and would like a refund for this useless watch. However, I am not sure how to go about it as the invoice comes under Digital River, and it is quite confusing. Could you please guide me on how and where to get a refund?

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎11-12-2023 01:39 PM

@AHMEDMARUF  you will need to call customer services about this.    Just to check is the app up to date ?   Have you tried removing the watch from your device and resetting it back up again.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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