Fitbit watch

[AHMEDMARUF]

Hello,

I am having trouble connecting my Fitbit watch that I recently bought from EE. Even after changing the devices, the issue persists. The watch was updated but suddenly stopped and displays the message "trying to connect." I am extremely frustrated and would like a refund for this useless watch. However, I am not sure how to go about it as the invoice comes under Digital River, and it is quite confusing. Could you please guide me on how and where to get a refund?

[Chris_B]

@AHMEDMARUF  you will need to call customer services about this.    Just to check is the app up to date ?   Have you tried removing the watch from your device and resetting it back up again.