Pixel watch esim process is extremely poor

[keke74]

Just got a pixel watch direct from Google (a freebie!). Went through the steps to set up the esim via the Pixel Watch app and was presented with two possible plans, both identical and with *no pricing*! 

I took the plunge based on a cost what I found after searching for ages online which, I believe, is £7. I mean, why would anyone sign up for a plan without knowing the costs?

Then I get a message saying I've got a 1gb dta boost on my phone plan. I have an unlimited data plan😂

Very poor customer flows and experience.

Let's hope this plan does cost £7 as there is literally nothing on site or during this sign up plan that tells you how much it costs. Come on EE, you can do better than this. 

[D_Holohan]

EE customer service on the phone was actually really good, both people I spoke to did their best to resolve. The 212 issue seemed to be because I weirdly had two accounts associated to me and that needed to be resolved. The second rep I spoke to was able to sort it out and I got the plan up and running. Give them a buzz, they should be able to sort.

Unfortunately for me the Google watch has had a hardware issue and gone completely dead. So far, it's been a terrible customer experience - Google customer service are diabolical. At this point I'm contemplating just getting a refund as opposed to pushing for a replacement.

[Rapdancer12]

This was my plan also , bike and walking , running without phone. I wish they'd sort it out. I was thinking my lte version had a fault but then found this thread. If anyone finds out anything reply in here , I'll put any updates in. 

[Rapdancer12]

Buzzing , just got mine sorted in the EE chat , some legend called Vishal - he asked me for my EID watch number , then my mobile , linked them and it is now working , a text said wait four hours but it's working straight away  ! Ask for VISHAL ! 😂

[MozzaSec]

I spoke to Customer Services earlier and they tried to link my EID and it failed, even though the EE support lass was excellent, she said they have no backend diagnostic tools, and very little information...  

Google support is just downright rubbish,...

[Rapdancer12]

Did you do a full resets of the watch via app and on watch ? I've done about 3 , last time also ticked the delete esim option. Hope you get it sorted. Agree about the support , pretty terrible 

[MozzaSec]

Yeah, done it so many times, and done the delete esim option everytime... 

Lets see what EE and Google sort it out, or the watch will be winging its way back to EE

[Timewarp]

Same here, I thought at least there will be a 14 day cooling off period if one happens to be a 24 month contract or some silly price. I wonder what the 2nd option does?😂

I got mine from Google, but it registered fine. £7 not bad, but of course with everything these days another way for the operators to make money. The option to leave my phone at home and also have a backup in case the battery dies or the phone is lost appealed to me.

[bluehandle]

Same problem here. Pretty useless support I'm afraid. She said she couldn't help because my OnePlus said it was incompatible with the Pixel Watch!! I kept saying it isn't a watch/phone connection problem - but she just wouldn't get it. So tiring.

[Timewarp]

I had this issue when I tried to use a Samsung Galaxy watch with a Pixel - apparently it had to be certain Samsung phones, otherwise you had two different numbers rather than the same one for the watch and phone.

But from what I can see, the Pixel Watch LTE should work with anything running a fairly recent version of Android.

[bluehandle]

Just an update from me. I called up support again and spoke to someone who clearly knew what I was talking about this time. Like another contributor above, he deleted the old account associated with my email address and after that, the setup wizard worked fine. The old account was set to suspended as it had expired, and it would seem the Esim wizard tried to use that suspended account by default. Now it's gone, it was seamless.

So if you have more than 1 account in a drop down on your myEE page, that might be the workaround for you.