The EE Community

Cant buy packs with credit or pay by a card

I recently cancelled my £15 subscription pack and decided to rejoin but it wont allow me to buy any packs. I cant top up my credit or buy the pack with my card. When i try buying with my card it says this error:Sorry, we were unable to complete your ...

Pay as you go credit refund

How can I request a full or part refund of the credit in my EE account?  I'm using the pay as you go service.Thanks, HH 

Keep my old number

Hi I have entered my pac code yesterday but still have number provided,  do I need to do something???

Why is the signal so bad in central London?

Can someone explain the technical reasons why I got better signal in central London in the 90s, than I do in 2025 on EE? I work near Oxford Street, and the signal is dire. Often it will show that I have good signal, and yet calls will drop, or web pa...

Xbox Game Purchases

We recently moved from Virgin to EE as I couldn't resist their clever advertising....The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings ...

My new phone isnt ringing out and im not recieving any

Not so rapid phone repair - google pixel 7 pro

I have just been in store to take a phone for repair, and was told that they don’t do loan phones even through boards in advertise it, also was told that it would take 14 days for repair how is this a rapid repair?

Gifted Data Speed Query

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account.  The two family members only have about 1.5gb of data and rely on me to share mine every month.  I have just checked to se...

Blocking

1) If you block someone what do they see other end? Do they see undeliverable?2) is there a way to print texts so you have proof of anything. I have this downstairs neighbour most of the time is ok, but every now and then loses it or in a drunk stupa...

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?