This morning my Pixel 7 turned itself off and won’t turn back on again. I’ve tried charging it for several hours, I’ve tried all manner of button combinations, I’ve tried asking someone else to try in case I have fat fingers and I’m doing it wrong but nothing seems to work. I took it to an EE store close to work this evening but they wouldn’t look at it for less than £920 because of a cosmetic scratch on the corner of the phone. Given that a new phone is around £600 from Google that sounds like a “we don’t want the job” quote. Their solution is that I pay them £340 early upgrade fee as well as being tied into a new contract, and paying for a phone I don’t really want. I was very happy with the phone I had up until 9:30 this morning, I don’t really want an upgrade, what I want is EE to fix my less than year old phone.
Does anyone have a way of getting EE to honour their warranty? I would have thought I’d have some sort of consumer rights here but it would appear those sorts of protections don’t apply. The real binding issue here is that I’m on call for work on Sunday and that mobile number is the only one switchboard has, getting them to change their records is a multistep process which I do not have time to go through before the weekend.
