Phone isnt connecting

[Pixie71]

My phone isn't connecting to the internet. My internet isn't down.

[XRaySpeX]

What do you mean? Your phone not connecting to the Net & the Net is down contradicts each other.

[Pixie71]

Hi there, my internet is working and I'm able to use my laptop , streaming etc but when I check my phone for wi fi connection it says not connected

[XRaySpeX]

Your Net is working on what? Some router you have? What?

[Pixie71]

I have internet connection with talk talk. There's nothing wrong with it.  It's just my phone isn't connecting to wi-fi.  Thank you for your help.

[Leanne_T]

Hi @Pixie71 

Thanks for coming to the community. 

Have you tried restarting your phone and trying to find the WiFi network again? 

Leanne 🙂

[XRaySpeX]

Tell the phone to Forget its connection to the TT router & then reconnect to it again supplying the TT router's WiFi pwd.

[Pixie71]

Thank you, I tried doing this but it's not saving the password.  It says (unchanged). I'm guessing it's an issue with my phone as I'm able to connect to internet with spare phone.

[Pixie71]

Hi Leanne, thank you I tried that but no luck!

[Leanne_T]

Thanks @Pixie71 

It may be worth fully backing up all your data and factory resetting the phone to see if this helps. Once the phone has been reset you can try and connect again to the WiFi.

Leanne 🙂