Hello @Demi291 ,
Welcome to the community,
If you have another watch paired to the phone, have you unpaired it?
Here is some more information how to pair the watch to your phone:
https://ee.co.uk/help/mobile/smart-watches/set-up-my-apple-watch
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
