Order

[Djamesb]

Ordered phone on Tuesday, tracking says dispatched. Still waiting 😠

[Ritu_D]

Good morning @Djamesb 

I'm gutted to hear it's not arrived yet, I can see you spoke to us about this in another conversation.

Did you manage to call in as you have been previously advised?

Thanks 

Ritu

[Djamesb]

Yes called yesterday and was told it was returned by dpd , no reason why

[Djamesb]

And now I have a bill, what the help is your company doing

[Katie_B]

Hi @Djamesb. 

Welcome back to the community. 

Have you been able to give us a call?

Our customer care team have account access and can chase your order. 

Katie

[Djamesb]

Yeah I called yesterday I was told for are returning the phone, yet I have
had communication from them, now we have said I have to wait for the phone
to get back to u and I have to order again 😠😠😠

[Katie_B]

I understand how frustrating this must be @Djamesb. 

Has your bill just been produced?

Katie

[Djamesb]

I have no idea I can't access my online banking as I have no phone, I'm
using a really old tablet now

[Katie_B]

Have you received your bill via your online account @Djamesb?

Katie

[Djamesb]

I've had a email confirmation, and my phone still shows as dispatched

[Katie_B]

Hi @Djamesb.  

Did the team track the phone with DPD?

Katie