Not registered on network - Samsung Galaxy S23

[delv01]

Hi,

Hope someone can help!

Received my Samsung Galaxy S23 2days ago. I can't make/receive calls or SMS, also have no data. I have reset network settings on the phone etc. Called EE and they advised my SIM had been deleted at their side so they have sent me a eSIM. I have scanned the barcode and set this up but still get the same error message. Can't contact EE as I can't make any calls and also can't access any apps as they need SMS verification. 

Can someone assist please as it is very difficult to contact EE.

Thanks, 

[Christopher_G]

Hi @delv01 

Welcome to the community.

I recommend speaking to our Mobile Care team, there's a live chat service on our contact us page. If you live near an EE Store, it may be quicker to get this resolved by popping in.

Chris

[Benjarnie1993]

Have you tried emailing them from a pc or popping in your local ee store or google your local ee store them call them off a landline phone old school 

[bristolian]

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@Benjarnie1993 wrote:

Have you tried emailing them from a pc

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EE have no email-CS contact.

Visiting an EE store or calling them from another phone is valid though - use 0800 0798586 if necessary.