No Wi-Fi Calling setting in my Samsung A55?

[Rob962]

I had a Samsung A52 5G with BT Mobile and it had no Wi-Fi calling button. Colleagues at BT assured me that when I bought my next phone this would be resolved and Wi-Fi Calling would work. I purchased my A55 direct from Samsung and now have a SIM only contract with EE. BUT still no Wi-Fi calling button.

The phone is legit.

The software is up to date.

So, please tell me EE, why I cannot use Wi-Fi calling?

[Northerner]

Hi @Rob962 

You have checked under call settings? 

Thanks 

[Rob962]

Yes, the setting is not there. Here is a screenshot of the settings page. It doesn't look the same as the guides I have seen.

[Rob962]

Last software update was 27 January, 2025.

[Northerner · Accepted solution]

Hi @Rob962 

That's not call settings. 

Green phone - 3 dots - settings

WiFi calling should be there. 

[Rob962]

I think I have fixed it myself!

I went to the Samsung support chatbot, It turns out that if you have the phone keypad page and click on the 3 dots at the top right, it takes you to a settings page for the phone call app. And in there, there is a setting to switch on Wi-Fi calling. See screenshot below. If I now go back to the usual Connections settings, it still does not show Wi-Fi Calling as in the EE guide for the A55.

[Northerner]

Hi @Rob962 

As I said above. Well done. 

Thanks