S 25 ultra

Oaskale97
Explorer

So i made a pre order on 31 and after 5 days still no update when i try to track the parcel. Its says awaiting confirmation.. how many days i need to wait ?

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Oaskale97 ,

Welcome to the community,

That would depend whether they have it in stock, I would suggest ringing customer service when they are open and asking them to make sure all is ok.

You will receive notification from DPD up to the evening before delivery and another one from them on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.