Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

[Aliceabroad]

Hello!

I am in Costa Rica and need to use a Costa Rican SIM card but my phone is locked. 

I have followed the steps and found my IMEI and generated an unlock code but the website keeps taking me in circles and I don’t know where to put the unlock code! 

I keep being put in circles between these two pages: 

https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-networ...

https://myaccount.ee.co.uk/app/device-unlock

my phone is now asking for an unlock pin and a PUK

i cannot contact customer service as my UK Sim is no longer in service and I can’t find an online contact!

thank you for your help! 😞 

[Katie_B]

Good morning @Aliceabroad. 

Welcome to the community. 

I am sorry to hear this is happening. 

When did your EE SIM stop working?

Katie

[Aliceabroad]

@Katie_B 

1 month ago when I decided to go traveling. I cancelled my sim plan. 

I havent needed a new sim until now. 

[Katie_B]

Hi @Aliceabroad.

If you try log in to your My EE what happens?

Do you have another line you could use to call customer care?

If yes, the number to call is +44 7953 966 150. 

Katie