My EE device Blacklisted by Orange PCS LTD?!

[NickShingler]

I sent my old Galaxy Note20 5g into Envirofone  and they can't accept it because apparently its blacklisted.

"All mobile devices received are checked on the Recipero’s CHECKMEND database which indicates if the police, insurers and mobile networks have registered it as blocked. As your device has been “red flagged” we are unable to return it to you until the flag has been removed."

Rang EE. They dispute this and confirmed there is no blacklist against the devices IMEI. Never has been. 

Envirofone say a 'Black Insert' was applied to this device by 'Orange PCS LTD' and only they can remove the red flag?

Pretty sure Orange and T-Mobile merged to form EE???

I have a month to square this before they destroy my device . Any help would be greatly appreciated!

[Peter_W]

Hey again @NickShingler, I've been doing a bit of digging around this one, and there are a couple of things I've identified that could be causing this. 

One that I've identified is a block we put on the resale of handsets when they're still within the first six months of a contract.

Whilst this has long passed for you now, occasionally the removal of this block can be missed at the time, and we can contact the relevant team to get this removed. 

Another option could be to flag the blacklisting report with our supply chain team for further investigation.

Both of these would require you to speak with our team directly though, as we don't have access to accounts via these forums, but fingers crossed you can get things sorted out.

Peter