Blacklisted s25 ultra

[Jaythebusdriver]

I understand that my S25 Ultra has been blacklisted from the EE network, and I am currently arranging a payment plan with a debt collection agency. I'm inquiring whether it is possible to use my device with alternative SIM cards.

I experienced several health issues that resulted in hospitalization, which subsequently led to a delay in payments.

[bristolian · Accepted solution]

If a device has been blacklisted, that will be shared across all 4 network operators by design.

[October88]

Sorry to hear your issue I hope your feeling a lot better “sound more appropriate” my advice is to go to a local repair shop and see if they have a replacement sim that would work or telephone them, preferably not ones that work with with companies that…. ……. For no fault of their own, hopefully they will be more supportive in helping you and remember a token payment to EE for £1 is more than adequate as long as your making payments that is affordable and doesn’t lead you into dire financial distress 

hope you find the best solution to your problem soon 

[Chris_B]

@October88  You don’t seem to understand that the phone is network blocked,     There is only 4 mobile networks in the UK the rest are MVNO networks that use the 4 networks for their customers,   A blacklisted device will not work as the 4 networks are blocking that device from being used on their network.  This includes using it via a MVNO as they use the 4 main networks for their customers.      

[October88]

Haha, the unfortunate things is there are ways round it for android devices not Apple, EE or should I say the BT migration call handlers who have zero empathy to anyone besides their own bank accounts, I hope the customer gets back to this discussion and if indeed he’s been dealt with horrendously i will intervene and these 25 years will end abruptly, suppression of a complaint is immoral and giving a customer who if they have had good paying past and EE don’t take that into account falls into discrimination, I’m an advocate for bad advisors, ANYONE who’s clearly disabled and need support should get it considering EE failed many customers a few years back by slapping on 14.4% onto each bill i call that unacceptable 

so I implore you to change your support for your customer who needs help not criticism, customers NEED genuine support and guidance, guidance you could easily give without making X feel uncomfortable and guilty and worried which could lead to a depression thought and the individual who knows about my recording and agreed to my recommendation in return for dropping my ombudsman threat, assured me she would roll it out 

so it would be appreciated if you could contact customer and give him EEs customer customer support team promptly 

Thanks 

[Message edited by moderation]

[Chris_B]

Oh your one of those people      
it’s called blackmail that you’re are throwing around and that’s not something to take lightly.    This is also a public forum not customer support.     And no one here knows who they are or have anyway to contact that except through the means of this forum.       This was also from December 2025.       And the T&Cs of the contract are what the customer agreed too.