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Marie6210
Visitor

‎02-06-2025 06:30 PM

Can't use messages or receive messages 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎02-06-2025 06:34 PM - edited ‎02-06-2025 06:35 PM

Hi @Marie6210 

  • Are you on EE PAYG or pay monthly contract.
  • Are you in the UK. 
  • What device and message app are you using. (Assuming it is android)
  • Have you checked your message service number if you're using EE SMS gateway.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_S
EE Community Support Team

‎03-06-2025 08:58 AM

Hi @Marie6210 Just to add to @Northerner's questions, are you able to use calls and data?

Chris S

0 Helpful