Mobile data not working

[Emma71077]

I have transfered to EE from BT. I have a Samsung galaxy a12 I cannot use any mobile data. Phone and text work fine and apps etc work when connected to WiFi. I have switched phone on and off without success.

Any other ideas please

[Christopher_G]

Hi @Emma71077 

Welcome to the community.

Is it a contract or pay as you go SIM? Is mobile data switched on in the phone settings?
Chris

[Emma71077]

Contract with unlimited data 

[Christopher_G]

OK, thanks @Emma71077 

Is the mobile data switched on in your settings?

Chris

[Emma71077]

Yes 

[Leanne_T]

Thanks @Emma71077 

If you log into your EE app and select Profile, Settings and Permissions, do you have Use data turned on? 

Leanne.

[Emma71077]

Thanks leanne that's fixed it 

Much appreciated 

[Leanne_T]

No problem at all @Emma71077 

Leanne 🙂