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Mobile Data Ceased Working

nativevs
Contributor
Contributor

Phone Model: Sony Xperia M2 D2302

So, another of these posts...

After having come out of Airplane mode when I returned to the UK my phone decided to no longer transmit or recieve any mobile data.

I've gone through the usual steps of restarting, SIM re-insertion, Airplane mode faff, resetting of all APNs and manually getting it set back up as well as using the online service to get the automatic install sent over (https://setup-ee.wdsglobal.com/internet).

As this has happened once before many years ago and magically fixed itself when I changed my pack I have the weird feeling the problem lies most likely with EE.

11 REPLIES 11

I don't have any other phone around that still takes the old micro sim size to try that with.

Katie_B
EE Community Support Team

Hi @nativevs

Are you able to give us a call? our technical care team can be contacted on 0800 079 8586 free from any landline or provider. 

Katie