Loyal customer 20 years

Greatlife89 · ‎24-04-2023

I have been an ee (orange) customer for 20 years and never really had an issue with their service during this time, apart from once. I just dropped my phone an hour ago and the screen cracked. I have looked online for a repair and it looks like it costs £100 minimum! I think it's disgusting that a loyal customer should have to contemplate paying £100 to pay for an accidental mishap. There is nothing to offer loyal customers that if something happens and you have been with them for 20 years, don't worry! We really do appreciate you being a loyal customer for 20 years and we will cover the cost of your accidental. So I'm looking forward to changing my mobile provider in 13 months. They get more from the precious metals in the phone and recycling incentives from the government and should be offering a far better service.

XRaySpeX · ‎24-04-2023

That's what insurance with accidental damage is for just like all your personal possessions.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian · ‎24-04-2023

Arguably, the flip-side of this suggestion would be that disloyal customers (whatever one of those are), get a second-tier service or pay more for what is an issue of your (albeit unintentional) making.

Chris_B · ‎24-04-2023

@Greatlife89

No network will fix your device regardless of the amount of time you’ve been with them unless you have insurance. You broke it so why should EE have to pay for that repair. Your contract is only for the calls/texts/data and the purchase of the device.

“A sense of entitlement is a personality trait based on the belief that someone deserves special treatment or recognition for something they didn't earn. In other words, people with this mindset believe that the world owes them without ever giving anything in return.”
In other words you take out insurance to cover accidental damage.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎24-04-2023

Hi @Greatlife89

Have you checked your home and content policy as you maybe covered for accident damage.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Profile closed · ‎24-04-2023

Some banks offer mobile phone insurance depending on the type of account you have. Maybe try them if you have that type.

Also it ain't EE's fault you Cracked your screen by dropping it.