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26-09-2024 05:55 PM
I am wondering if my mobile is locked to EE. I am travelling to Japan and would like to buy a local SIM when I am there (but phone needs to be unlocked)
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26-09-2024 07:20 PM
@david_ARD : You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-09-2024 06:36 PM
What device do you have and when did you get it.
You could also try a 99p SIM from the supermarket.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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26-09-2024 06:40 PM
It is a Samsung A40.......I have had it for 3-4 years. It is out of contract and I am now on a SIM only contract.
I can buy a physical SIM in japan or an e-SIM....but the phone has to be unlocked
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26-09-2024 06:46 PM
As per the previous reply, all phones sold in the UK since Dec 2021 must be unlocked. The acid test is to test it using a non-EE SIM. Whether that's physical or electronic is immaterial.
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26-09-2024 07:20 PM
@david_ARD : You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
