Hello @Mollyparis123 ,
Welcome to the community,
You will have to ring customer service to find out.
Why are you asking, have you put an order to customer service and how long ago?
We would have no idea who you are, this is not customer service and we have no account access here.
What did you order, make, colour and storage size, if a phone?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
