The EE Community

Why is ee blocking so much?

New SIM today and ee seems to blocking access to sites/services that they have no reason to, even this community website, why is this? I’ve had to use a different network to access their own forum, amongst others, because I can’t access it on my ee s...

Txt from 1122

Had a txt from 1122 offering free double data. Is this genuine or a scam?

Updated to eSIM card Now now no service

EE Smart Hub Plus and Wirelesss Extenders

I currently have BT Broadband 70MB delivered over copper. The circuit is delivered from a telegraph pole into my loft extension eaves, where the router and a switch is placed. I then distribute hard wired ethernet connections via a patch panel to dat...

Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Hello! On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair. I was advised/ told if it was nessesary to remove and keep a hold of my SIM card. Does a...

No update on switch 2 order

I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you 

Refund

My £15 subscription pack’s bill was taken as of today.Is it possible to cancel and refund this months bill and have it be taken next month?I basically don’t wanna be charged for the pack this month and would like to be refunded

Paper Bill request

Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...

No 4G/5G inside Kennington Tube Station in London

Hi,A few weeks ago, I noticed that ALL other networks had coverage inside Kennington tube station in London, however, EE doesn't. I contacted EE support and got an agent who wasn't even aware that the 4G/5G rollout was happening.Eventually, she refer...