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Galaxy buds live - water damage

Reece91GM
Investigator
Investigator

Hey , I have galaxy buds live added on to my phone contract.... Stupidly they ended up in water and now don't seem to work (unsurprisingly) is there anything I can do to repair or replace via my contract with EE? 

☺️🙏🙌🙏

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Reece91GM  Warranty doesn’t cover damage, warranty it’s for faulty products not water ingress.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Reece91GM     Unfortunately you’ll have to purchase new.    Your phone or insurance you might have for your phone has nothing todo with this product . 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Do they not have any warranty period I only added them to my contract less than a year ago

Chris_B
EE Community Star
EE Community Star

@Reece91GM  Warranty doesn’t cover damage, warranty it’s for faulty products not water ingress.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.