02-08-2024 07:49 PM - edited 02-08-2024 07:52 PM
Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)
I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly.
Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.
I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!
On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!
Solved! See the answer below or view the solution in context.
03-04-2025 12:07 AM
I was having the same problem on my ultra watch. What I found is I turned of WiFi on my watch and then it started making calls with out the need to be connected to phone.