Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[Kyjuan]

Lucky lucky you. Fingers crossed for you it stays that way. I also got my watch ultra From Samsung but zero joy in my case. 

[1uke]

Silly question but are you sure they added the IMEI and EID numbers correctly? As there's a lot of numbers to give them. I made them double check it as easy to make a mistake. I don't understand why it worked for me but not others then... unless super lucky or...

[Kyjuan]

I would swear they got the numbers right because we carried out the process so many times to no joy. Plus considering there are others having similar issues... 

[Splyzer]

Still waiting on my to be sorted as well.

I got mine from EE - even had a replacement, I don't think I'll get one from EE again just to avoid the future issues and just go back to getting them directly from Samsung. I've had every watch minus the 6 as I gave that to my wife.

[Scomat]

Hi Splyzer. I got mine direct from Sammy as well as some others so it's not that I'm afraid. I've been waiting since 31st July. First time I've encountered an issue like this. My watch is just sitting in the drawer until I see if there's a solution.

[Catcher6964]

Has there been any updates at all?

I had the ultra for a few weeks, got tired of waiting so sold it. Waited for the Pixel 3 and that's worked flawless. Finding it odd how the Ultra could have been this broken considering my previous Galaxy Watch 6 worked fine

[Kyjuan]

Last I got was the following text message on Monday:

Hi there, your ticket is still being monitored and as soon as we have an update on the known Samsung Watch issue, we will reach out. Thanks EE 😕

[Catcher6964]

That's really bad from EE and thanks for the update. I hope your getting some sort compensation.

We're getting close to the 3 month mark now without a solution.

[1uke]

Little update. My Ultra was working great for the first 2 weeks. Then my phone messed up and reset my ultra. And now I can't make calls... EE tech have tried 5 times to sort it out with no joy. Absolutely gutted as it was working great.

[Katie_B]

Hi @1uke. 

Thanks for coming back here. 

I am sorry to hear this has happened. 

Has our technical care team opened a ticket for this to be investigated?

Katie