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Cant send MMS on s25 ultra

ConnorMoss1902
Explorer

I send a MMS either a voice note or picture. I've enabled all the settings to allow it but nothing is working still. Any idea whats causing it. All ready restarted my phone. I have a E-Sim 

 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @ConnorMoss1902 

Turn off automatically sens as MMS/SMS as you'll need to set a spend cap becase MMS messages cost money. 

For RCS to work you need to be connected to a WiFi network or EE mobile network. 

Are you on EE PAYG or pay monthly contract.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Just turned it off I got charged £6.60 so far today for just testing to see if it will work. 

I am pay monthly contract I pay £30 per month for unlimited data 5G 

 

RSC works absolutely fine just MMS having issues with 

Lesley_W
EE Community Support Team

Hi @ConnorMoss1902 

Welcome to our community.

If charges are being added, that would indicate they are going through. Are you getting an error when trying to send them?

Lesley

XRaySpeX
EE Community Star
EE Community Star

For most phones, you can download the settings needed for MMS from the online set up tool

If you think I helped please feel free to hit the "Thumbs Up" button below.

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