Broken Google Pixel
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05-04-2024 07:14 PM
Hello,
Currently I have a Google Pixel, however the phone has broke. I went into Carphone Warehouse/Curry’s to see what they could do and they said they cannot do anything as the phone is broken.
I am sill currently paying the contract. What do I do if I don’t pay insurance? As I am going to need to get a new phone.
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05-04-2024 07:15 PM
With the help of my Dad, I have put the SIM card into an old iPhone. Is this okay?
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05-04-2024 07:28 PM
@harwood1 You can put the sim in to any device you choose. Your only obligation is to continue paying the contract. You might be able to have the device repaired but this will be at your own cost and depending on what’s actually wrong with it it could cost quite a lot. That’s not to say it is repairable as you don’t say what the issue is. Not sure why you went to the carphone warehouse as they have nothing to do with EE or your contract with EE. You should be taking it to a EE store.
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05-04-2024 09:55 PM
Thank you for your help. The problem with the phone is that it will not turn on, when you try to turn it on, no image appears but just flashes of a broken green colour (the screen maybe?). I only went to Carphone Warehouse as I brought the phone through them.
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05-04-2024 10:12 PM
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06-04-2024 06:21 AM
Unfortunately the man who I saw in Carphone Warehouse said I had gone past the warranty. Would somewhere like Timpsons possibly be able to fix it?
worst case scenario, if it is deemed unfixable, what do I do?
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06-04-2024 07:36 AM
@harwood1 Sorry I don’t know who Timson’s are. You can go to any 3rd party to see if it can be repaired.
As I said as long as you pay your obligation to the contract you can use any device you choose.

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