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14 days return or 30days if faulty tech guy told me

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Dazede
Contributor
Contributor

‎31-01-2024 09:49 PM

I'm having trouble with my s23 I've got 1 day left of cooling off period period left but the tech guy said I've got 30 days  if the device is faulty. .my calls sound like a daleck the tech guy on his said but that was after a network refresh he said I've got 30 days if it is faulty . Does anyone know if its true ?

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XRaySpeX
Grand Master
Grand Master

‎31-01-2024 10:20 PM

Under the Consumers Rights Act you have 30 days from delivery to claim a full refund if it is faulty. After this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Dazede
Contributor
Contributor

‎31-01-2024 09:46 PM

I'm having trouble with my s23 I've got 1 day left of cooling off period period left but the tech guy said I've got 30 days  if the device is faulty. . .... I know I'm replying but does that right  anyone? 

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XRaySpeX
Grand Master
Grand Master

‎31-01-2024 10:20 PM

Under the Consumers Rights Act you have 30 days from delivery to claim a full refund if it is faulty. After this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Dazede
Contributor
Contributor
In response to XRaySpeX

‎31-01-2024 10:33 PM

Does this mean EE replaces with a new one ? or with a refurbished one .he told me I have one day left of cooling off

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XRaySpeX
Grand Master
Grand Master
In response to Dazede

‎31-01-2024 10:36 PM

No, you are entitled by law for your full money back in the 1st 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Dazede
Contributor
Contributor
In response to XRaySpeX

‎31-01-2024 10:51 PM

Does that include flexi plan monthly over 36 months too? Thanks in advance man

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XRaySpeX
Grand Master
Grand Master
In response to Dazede

‎31-01-2024 10:54 PM - edited ‎31-01-2024 10:55 PM

The law does not distinguish between diff proprietary purchase schemes. Goods are either faulty or they're not!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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