14 days return or 30days if faulty tech guy told me

[Dazede]

I'm having trouble with my s23 I've got 1 day left of cooling off period period left but the tech guy said I've got 30 days  if the device is faulty. .my calls sound like a daleck the tech guy on his said but that was after a network refresh he said I've got 30 days if it is faulty . Does anyone know if its true ?

[Dazede]

I'm having trouble with my s23 I've got 1 day left of cooling off period period left but the tech guy said I've got 30 days  if the device is faulty. . .... I know I'm replying but does that right  anyone? 

[XRaySpeX · Accepted solution]

Under the Consumers Rights Act you have 30 days from delivery to claim a full refund if it is faulty. After this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

[Dazede]

Does this mean EE replaces with a new one ? or with a refurbished one .he told me I have one day left of cooling off

[XRaySpeX]

No, you are entitled by law for your full money back in the 1st 30 days.

[Dazede]

Does that include flexi plan monthly over 36 months too? Thanks in advance man

[XRaySpeX]

The law does not distinguish between diff proprietary purchase schemes. Goods are either faulty or they're not!