Account

My £11.79 price is going up by £2.25 a month. A 20% increase.20 PERCENT!I've been a loyal customer for years. EE obviously does not need me anymore.Steve

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD.

I got a genuine text message telling me I could upgrade to any phone on any plan with no fees whatsoever! So I picked a phone and plan and bought a case for my new phone. 3 days later I got a text saying the message was sent in error and I had to pay...

The APP

Not able to log onto the mobile APP for some weeks now - any help greatly recieved

Order not dispatched? I made an order on Saturday still not been dispatched

Hi I made an order on Saturday - but order still has not been dispatched??

EE Perk

Hi,I have tried to sign into my EE Perk account, and it has come up that my account has been deactivated. Can I have this reset please.

Resolved! Issue with Order

Hi, I ordered iPhone 17 pro max on 30th December 256gb for upgrade I’ve rang a few times I’ve heard absolutely nothing about when I will be receiving this, I though they would have emailed me but absolutely nothing

How do i find my invoice number for my purchase to claim my Samsung offer

Resolved! Mobile held at dpd depot london

My iPhone order has been held at DPD London Docklands depot for 5 days. This is a high-value item and clearly delayed!!investigation with DPD is between EE and DPD. I am requesting resolution!