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Wrong phone been provided and EE won’t do anything about it.

Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...

Empty iPhone Box Delivered by DPD – EE Refusing to Resolve

I’m posting here in the hope that someone at EE will finally review this issue properly.On 30 October 2025, DPD delivered what was supposed to be my partner’s iPhone 17 Pro Max 512GB Deep Blue, ordered through our EE account. My partner accepted the ...

We’re having trouble linking your products

No billing details or info of my numbers on app or web. I can log in, but linking a device when I have 4 months left seems odd.has the app changed tried update same issue.

EE link device error

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted ...

We're unable to retrieve your account details right now

Hi ,Does anyone else have the same issue , i recently renewed my broadband and purchased a new sim card ..... but when i go to check my account online i keep getting the same error message " We're unable to retrieve your account details right now"......

IPhone wrong colour

Hey folks im new to this forum but hoping I can get some help.I ordered the Iphone 17 Pro as a Xmas gift for my partner, unfortunately it has came a different colour from the one she was after. (Fairly certain I asked for Silver and its came orange) ...

Ordered iPad

Orderd an iPad On Christmas Eve I havnt received any email to tell me that it’s been sent out ect. I have had a confirmation like saying I’ve orderd it but nothing else.

Resolved! No account details showing on login

I’m able to login to my account but whenever I do I see… We can't load this right now There's a problem getting the information to you. Try again or get in touch if it's urgent.It’s been going on for ages. I spoke to someone this week who also had is...

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...