Account

bill

why do i get charged £7.98 for late payment when i upgraded and paid my bill on the phone its a joke. Im in the mood to just cancel everything. I ring then up 3 times. I givve up with ee. been with them for over 10 years. Have two mobiles one watch a...

Customer Loyalty

I’ve been on the phone all night to upgrades & customer services. To be told after over 25yrs of being a customer (previously with T-mobile before merge) with two lines, there’s no longer any customer loyalty discounts & cannot add any Blue Light or...

EE stealing from holly

Why haven't you paid holly back the £160 yet and how gave you got her tide bank details when she pays with nationwide.Pay her back her money and stop messing her about you plonkers.

Mis sold EE contrat

My uncle aged 89, lives on his own, just had his home phone disconnected (BT/Premier) , has no computer (uses his brothers elsewhere). Decided to go to EE on advice to buy a mobile phone. Was sold a contract phone in store and contract broadband ( he...

Resolved! Can't log into app

Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Tecnical problem

Hi am in big trouble.Currently in Argentina trying to keep my uk number active by making a phonecall or text but it doesn't work. I have 10£ and get the text from ee with welcome to Argentina ect but I can't connect.Any ideas how to fix that?Many th...

EE Mobile TNT add on will not activate.

Renewed a EE small business contract solely to get the TNT sports add on did this n Sept 10th 2025 still trying to get past activation code have been passed from EE to Discovery and back again.Please does anyone from EE even care

no delivery info

Hello, I ordered a phone on Saturday, and on tracking it is down as awaiting dispatch. however, DPD have tried to deliver this twice on Monday and on Tuesday and now down as requested to return to consigner. im concerned as I never received any disp...

Resolved! been overcharged for 6 months with broadband I should pay 26.99 charged 40.74

I have been overcharged for 6 months with broadband I'm still being billed for my previous broadband service £40.74 I upgraded in June and got a new deal for £26.99 per month however when I look at my bill it states £26.99 per month, what baffles me ...

Order update

Ordered a Silver iPhone 17 pro 256gb on 26th December and still yet to receive an update. All I have received is the initial confirmation email and had nothing at all since but the website said dispatch within 7 days. Just wondering if there is any u...