Account

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

When it will delivered

xko********* [Mod edit: order number redacted for your security.]

Payment Made but No Order Confirmation

Dear EE Support Team,I recently made a payment for a new phone order on the EE website. However, after I completed the payment, I accidentally closed the page before receiving any confirmation.The amount has already been deducted from my bank account...

Resolved! Ultra 3

Placed an order on Friday for an upgrade on the Ultra 3 - natural with the Milanese strap.Website stated that despatch was expected within seven days.I thought great, they must’ve received some stock at last.Got the thanks for your money email but no...

Order not been dispatched

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?

Pay as you go

Hi, my number has been ported to EE and I have a Pay As You Go plan. I already paid £13.50, but I still can’t make calls or use data. It says “no account/credit”. Can you please check and activate my plan so I don’t have to pay again?

Linking my ee mobile and broadband

I have just got ee broadband and would like to link them both together in one app

Ordered XBox Series X with 2 Years Game Pass Ultimate

Hi there I ordered a new Xbox Series X that was to come with a £70 game card (which I got via text) and also a 24 month Xbox Game Pass Ultimate for 24 months. I have not received this or indeed dont know how to activate this. There has been no text a...

Can’t view my bill

Hi I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now

New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...