Skip to main content
Forum FAQ's

Account

For any questions about managing your EE account, experts are on hand and ready to help.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

EE app and website

Support using EE to manage your account and check data on-the-go.

5340 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4924 Posts

Orders

A place to ask questions about your orders from EE.

6024 Posts

Activity in Account

Sign In to Post

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

Chase order

Good morning, I wanted to ask about an order I placed on the EE app for a phone. I placed the order last Friday and they told me it would arrive in 3 to 5 days, but I haven't received anything and they haven't told me anything. I would like to know t...

Order

I jsut did a order but my old number was linked which they will send delivery details to I have no updated my number on my account will my new number get the updates or not 

App push notifications

I have an iPhone 15 Pro with the latest version of he EE app. If I try to enable push notifications in the app I get an error “please try again in a while” I have tried deleting and reinstalling the app. Notifications are enabled in iOS settings. I’v...

Netflix activation

Hi, I upgraded and now have Netflix premium no ads via my phone. Question is,how do use this as my old Netflix already is set up with the ads. I read that I should have had a text but didn’t? Anyone have the same problem?

Kevin21 by • Visitor
  • 38 Views
  • 1 replies
  • 0 Helpful

Mobile held at dpd depot london

My iPhone order has been held at DPD London Docklands depot for 5 days. This is a high-value item and clearly delayed!!investigation with DPD is between EE and DPD. I am requesting resolution!

Ash206 by • Visitor
  • 41 Views
  • 2 replies
  • 0 Helpful

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage  of the Air pods for £1 promotion.  Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

NigelTu by • Valued Contributor
  • 501 Views
  • 18 replies
  • 2 Helpful
Load more

Suggested posts

More