Account

Link family members account

I have just added EE broadband to my account to benefit from EE one to save in my mobile plan.When ordering the broadband customer service advised that my partner (who has his own mobile plan with EE) could be linked to me so he can benefit from the ...

iphone 17 pro max

i ordered the iphone 17 pro max silver 256gb on 4/1/26. how long will this take now? i have been waiting for over a week

Sim card

Recieved messages saying my sim will be deactivated as not topped up in a while. Got a top up but think my sim is deactivated. Not letting me call 150 or any other numbers. Is there any other way to contact them to get reactivated?

VAT invoices not available

I'm having issues getting VAT invoices for a couple of months now through either website or app. Any ideas?Customer support says they're having issues and will email me them...nothing happens! Not exactly good business support....

Resolved! adding new devices to plan

I just added an extra computer to Cyber security. It shows up as "installed" on this computer but on my subscriptions it still shows only one device activated. Also the activate button doesn't work for the option to include identity theft. Tried spe...

EE app and website

I’ve beyond had enough. I’ve been with EE for 7 years, it was great to start with but over the last year or so it’s gone so downhill.Firstly, the app and website never load and always say there’s an error when logging in, meaning I can’t check bills ...

Resolved! Phone delivery

Hi I’m a bit confused , earlier today I checked the progress of my ordered iphone17 pro max and i logged in and it was showing order confirmed and awaiting delivery i tried to check again now i get even log in to track it wont let me . Is the iphone1...

Where is my order

My phone is meant to be getting delivered today tracking isn’t working I paid extra to get faster delivery just want to knows what’s going on getting no information and struggling to contact ee

Why are EE processes and customer service so poorly designed and useless?

I recently ordered a new phone from EE as my phone was stolen earlier in the day. It had to be from the website because for some wild and stupid reason you can't buy a handset on it's own from any EE stores, that's a genius way to miss out of sales!W...

Order

Hello, I placed an order for a phone on 08/01, and at the time of ordering I was informed that it would be dispatched on 09/01 with next-day delivery. However, the order status is still showing “awaiting dispatch”, with no dispatch date provided....