Skip to main content
Forum FAQ's

Account

For any questions about managing your EE account, experts are on hand and ready to help.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

EE app and website

Support using EE to manage your account and check data on-the-go.

5299 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4904 Posts

Orders

A place to ask questions about your orders from EE.

5976 Posts

Activity in Account

Sign In to Post

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it 

Cyapow by • Investigator
  • 4705 Views
  • 23 replies
  • 62 Helpful

EE app does not work!

I have seen alot of people stating this app never works i have recently merged from BT biggest mistake ever! i have spoken to tech team twice said they was sorting this issue i cannot access my internet controls nor can i even see my BILLS!! i never ...

no delivery info

Hello, I ordered  a phone on Saturday, and on tracking it is down as awaiting dispatch. however, DPD have tried to deliver this twice on Monday and on Tuesday and now down as requested to return to consigner. im concerned as I never received any disp...

EE bill still showing as overdue

Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...

JimiG83 by • Visitor
  • 20 Views
  • 0 replies
  • 0 Helpful

Tracking still shows order as not processed

HelloI placed an order on 01/01/2026. I received a confirmation email and tracking number. The email states 1 day processing.I then received a call on 02/01/2026 from EE to ask me if I had in fact placed the order. This was a high value item so a fra...

Bee491 by • Visitor
  • 25 Views
  • 1 replies
  • 0 Helpful

Order

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic i...

Em196 by • Explorer
  • 17 Views
  • 2 replies
  • 0 Helpful

Resolved! Forces Discount

I have just found out that a lot of my friends get a 20% Discount with being in the armed forces.  I am still currently serving in the British Army, would it be possible to apply this to my monthly bills please? kind regards Paul Blakelock 

Blinks7 by • Visitor
  • 486 Views
  • 3 replies
  • 1 Helpful

where is my order?

I ordered an Iphone 17 pro max 2tb deep blue back on tge 2nd of January, delivery says approx 48 hours but I have not received anything, tracking just says awaiting dispatch, could I get an update to this soonest please

Load more

Suggested posts

More