Account

Cancelling my pay as you go sim from overseas

Hi all,I'm outside of a contract on a pay as you go sim. I've moved overseas and want to cancel this. My online account doesn't show anything to be able to cancel (wants to sell me new products). The only option that I can see is calling back to the ...

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage of the Air pods for £1 promotion. Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...

Resolved! EE app and website

I’ve beyond had enough. I’ve been with EE for 7 years, it was great to start with but over the last year or so it’s gone so downhill.Firstly, the app and website never load and always say there’s an error when logging in, meaning I can’t check bills ...

Cant log in anywhere

I have the app when I try to log in I type my email and password, and it brings me back to the log in page, I cleared cache and data and tried again, still the same issue, I then tried the website, I log in and it says there is an issue that ee is tr...

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD.

Order

Becoming really frustrated now. Ordered the iPhone 17 two weeks ago spoke to someone on Monday who advised I had a time slot for yesterday. No sign of the phone. Had a phone call off someone from ee today who told me he has no idea when the phone is ...

TV ordered on a pay monthly with tnt sports package

Hi I ordered the package - THANKS Peter ****** Your order's on its way Order number: xko****** Date: 30 Sep 2024 I paid £20 via PayPal and will pay £20 a month. There is no way to track the order and the tel number you have is wrong as its a ...

Contract

I have signed up for new contract today. I've had the pre credit confirmation and upfront payment taken but no confirmation email yet.

After months still cannot link account to device

On this account (Business), and 2 of my other personal accounts, it is still impossible to access the accounts as the system is unable to link accounts. This has been an ongoing issue since 2024 per the comments in this forum. It is absolutely unbeli...