Account

Resolved! Issues logging in to EE app and website

HiyaFor the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.As I say this has been going on for 2 weeks. Never had any problems for years.Anyone else having the same i...

Re: We app down need to gift data urgently

Hi I’m trying to gift data to me son but they website is down

Resolved! Tracking still shows order as not processed

HelloI placed an order on 01/01/2026. I received a confirmation email and tracking number. The email states 1 day processing.I then received a call on 02/01/2026 from EE to ask me if I had in fact placed the order. This was a high value item so a fra...

Re: Insurance phone replacement

The EE system is down been told to claim online but I'm failing

EE Mobile TNT add on will not activate.

Renewed a EE small business contract solely to get the TNT sports add on did this n Sept 10th 2025 still trying to get past activation code have been passed from EE to Discovery and back again.Please does anyone from EE even care

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Order tracking doesn't work

I upgraded to a new iPhone 17 Pro Max Silver 256GB on the 8th January. Received the confirmation email the same day, saying the estimated delivery date was the 9th. I did think hat wasn't going to be the case but my main problem is that tracking does...

Resolved! Ee perk

Hi,I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative....

How to make a complain/feedback about a delivery?

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a ...

VAT invoices not available

I'm having issues getting VAT invoices for a couple of months now through either website or app. Any ideas?Customer support says they're having issues and will email me them...nothing happens! Not exactly good business support....