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EE app and website

Support using EE to manage your account and check data on-the-go.

4822 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4572 Posts

Orders

A place to ask questions about your orders from EE.

5108 Posts

Activity in Account

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

Service status in your area.jpg
RhidianD by Explorer
  • 30 Views
  • 3 replies
  • 2 Helpful

Resolved! Upgrading 2yr sim Plan whilst paying 3yr handset

i was hoping to upgrade my 2 yr sim plan but have been told i can’t as I’m still paying the handset off over 3yrs.Surely I should still be able to upgrade my sim plan rather than being stuck in the deal that has expired, for another year ? 

theBroons by Investigator
  • 106 Views
  • 4 replies
  • 4 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 912 Views
  • 3 replies
  • 9 Helpful

Monthly data allowance different from plan

 I have been a T-Mobile/EE customer for over 20 years and some years ago I had a 100GB with roaming plan (2 mobiles on the contract); the sales team eventually offered me a much cheaper upgrade deal because I was not using anywhere near 100GB. This r...

Resolved! EE Spamming me with bill emails

Hi,I seem to be getting loads of emails from EE telling me my broadband bill is ready. First one was sent at 11:26am and since then I've been getting emails roughly every hour with the same information. Can someone take a look? I got the message the ...

norwoody by Established Contributor
  • 1204 Views
  • 17 replies
  • 2 Helpful

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

austenliam by Established Contributor
  • 1316 Views
  • 12 replies
  • 0 Helpful

Resolved! Payment taken but no confirmation or device received

Hello,I placed an order 3 days ago for a smart hub 4g device (mobile internet) under a monthly contract (domiciliation 50£) and paid directly £150 upfront for the device. The money has been taken from the bank instantly but I haven't received any con...

BenLola by Investigator
  • 1060 Views
  • 6 replies
  • 1 Helpful

Z Fold 7 Waiting room/shipping updates

Ordered 9th July, black 512fg versionFor those doing the same let us know of any shipping movements, are you excited, what configuration you got and so on. My says already dispatched in tracking lol. I wish, Thanks

Lawtq by Established Contributor
  • 76 Views
  • 3 replies
  • 0 Helpful

Spam gaurd

I cancelled the spam gaurd duo £2 a month a few months back and gone on today an see I’m still being charged for it yet it has cancelled as it no longer says suspect scam calls now