Account

EE owes me £750 and doesn’t seem to want to issue refund!!!

I tried to order a new iPhone 17 Pro last Friday. Paid £250 advance on credit card.Message Saturday saying there was a problem and to get hold of EE to rectify (chat link in message)Tried all weekend to get a response…none!Monday finally got a respon...

Resolved! Dates of renewal

So my subscription renews on the same date as a i got it however not every month as a 29th what will happen then does it shift the date or what

Issues Upgrading

I was wondering if anyone else has experienced this when trying to upgrade? Every model I click on in the EE shop is saying no devices are available. Surely every model isn't out of stock?! Any help would be much appreciated. Thanks

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Someone else's card on my account?!

Hello!Does anyone in the community know how there would be a random credit card set up on my EE broadband account?!I tried to set up direct debit a while back and got the dreaded "you owe £XXX" email after it obviously wasn't actioned/never went thro...

URGENT

I previously requested a PAC code, but I wish to accept the retention offer you sent me for the £18 unlimited data SIM plan. Please help me activate this plan.

Phone cancelled before it arrived

Hello i purchased an iphone 16 and after saying it was on its way i got a text saying its cancelled? Reference number: xko******** [Mod edit: order number removed for your security.]

Resolved! Non Delivery of Goods

Unable to Upgrade SIM-Only Plan After Moving Number to My Account?

Hi all, I’m hoping someone can clarify a situation that doesn’t seem to make much sense regarding upgrades after transferring a number between EE accounts. A few weeks ago, I moved my partner’s SIM-only number onto my EE account at the same time as t...

Delivery dates

HiJust a quick question..I've got a callback on Monday next week to place an upgrade order .. the phone isn't currently in stock and is saying dispatched within 14 days. I work all week so there is no guarantee I'll be home when it eventually gets de...

Resolved! Bt sport large screen

I have bt sport as a phone perk, and have tried to add the large screen to watch on my tv. I am now paying the extra £5 on my account, but I can’t seem to get any of the bt apps on my now stick or Xbox to work, when I try to log on they say to use th...