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EE app and website

Support using EE to manage your account and check data on-the-go.

5299 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4905 Posts

Orders

A place to ask questions about your orders from EE.

5977 Posts

Activity in Account

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Awaiting dispatch

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

payg time limit

what is the limit for not using the phone, the last service provider i was with it rarely got used but the price increase was more than i wanted to pay. last year from september 1st to december 30th used 3 times. a text in sept and in december a text...

No a

Can’t see my bill. I paid last time my bill and sill can’t see my account on the app. 

Milli5 by • Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful

Order

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic i...

Em196 by • Investigator
  • 28 Views
  • 4 replies
  • 0 Helpful

Resolved! Forces Discount

I have just found out that a lot of my friends get a 20% Discount with being in the armed forces.  I am still currently serving in the British Army, would it be possible to apply this to my monthly bills please? kind regards Paul Blakelock 

Blinks7 by • Visitor
  • 507 Views
  • 4 replies
  • 1 Helpful

EE bill still showing as overdue

Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...

JimiG83 by • Visitor
  • 28 Views
  • 1 replies
  • 0 Helpful

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

Woodz6 by • Investigator
  • 7490 Views
  • 19 replies
  • 9 Helpful

Bill Overpayment

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to...

EE app does not work!

I have seen alot of people stating this app never works i have recently merged from BT biggest mistake ever! i have spoken to tech team twice said they was sorting this issue i cannot access my internet controls nor can i even see my BILLS!! i never ...

Gadsby88 by • Investigator
  • 25 Views
  • 1 replies
  • 0 Helpful
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