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Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD.

Add inclusive extra to sim only plan

My 24 month all rounder plan is due to end this month. I still have a year outstanding on my device plan. I was going to consider switching to a monthly sim plan until I pay my device off which I will likely do this summer. However I've noticed the i...

order

i ordered iphone 17 pro max 256gb silver 2 weeks ago now. on 4/1/26. are these phones being sent out? i was told dispatch would be 2 weeks and its not been dispatched yet! i am furious!

Login Problems

Hi There, I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!On the website I get a message saying "unable to load" ...

Resolved! How to make a complain/feedback about a delivery?

I bought a PS5 controller for a Christmas present for my nephew and the Sony packaging and the outer carton were beaten to a pulp. Not ideal for him to have to open it that way and one of the joysticks seems to have some drift which i'd imagine is a ...

Order tracking doesn't work

I upgraded to a new iPhone 17 Pro Max Silver 256GB on the 8th January. Received the confirmation email the same day, saying the estimated delivery date was the 9th. I did think hat wasn't going to be the case but my main problem is that tracking does...

30 Day Pay as you go Sim

Hi I bought a pay as you go 30 day plan with 500 minutes, unlimited texts and 20GB. Installed it in my unlocked phone. Received a text message to confirm the allowances would be applied as soon as I made my first call or text. Well i cant sent a ...

Resolved! Issue with Order

Hi, I ordered iPhone 17 pro max on 30th December 256gb for upgrade I’ve rang a few times I’ve heard absolutely nothing about when I will be receiving this, I though they would have emailed me but absolutely nothing

Order

Becoming really frustrated now. Ordered the iPhone 17 two weeks ago spoke to someone on Monday who advised I had a time slot for yesterday. No sign of the phone. Had a phone call off someone from ee today who told me he has no idea when the phone is ...

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage of the Air pods for £1 promotion. Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...