Account

Resolved! Xko order , ive just been told that the xko means the order will be declined ,

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

Trouble with purchasing subscription pack

I have a problem with purchasing the subscription pack. Kept on receiving this text message when I tried to purchase “Your payment for the £10 Plan from the Visa ending xxxx wasn't successful. Please contact your bank for more info. To try again, or ...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Waiting on iphone 17 tracking number doesn't work

Tracking doesn't work to find out how long it will be my old phone won't switch on. Whats the best number to check the time frame and arrange the delivery time slot

Issues logging in to EE app and website

HiyaFor the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.As I say this has been going on for 2 weeks. Never had any problems for years.Anyone else having the same i...

Where is my order

My phone is meant to be getting delivered today tracking isn’t working I paid extra to get faster delivery just want to knows what’s going on getting no information and struggling to contact ee

Link family members account

I have just added EE broadband to my account to benefit from EE one to save in my mobile plan.When ordering the broadband customer service advised that my partner (who has his own mobile plan with EE) could be linked to me so he can benefit from the ...

EE app and website

I’ve beyond had enough. I’ve been with EE for 7 years, it was great to start with but over the last year or so it’s gone so downhill.Firstly, the app and website never load and always say there’s an error when logging in, meaning I can’t check bills ...

Resolved! Phone delivery

Hi I’m a bit confused , earlier today I checked the progress of my ordered iphone17 pro max and i logged in and it was showing order confirmed and awaiting delivery i tried to check again now i get even log in to track it wont let me . Is the iphone1...