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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

5335 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4924 Posts

Orders

A place to ask questions about your orders from EE.

6020 Posts

Activity in Account

Resolved! Order not showing or

Hi I recently made a order and I got a order number but it's not showing in my orders, how long does it take to show in the app, payment has been taken also 

Remove content lock on MY WEBSITE

When I try to access my website www.thebarattemple.co.uk I am restricted with a message saying the site is blocked as a safety feature, please advise how we can get this removed as our site does not contain explicit material or anything not suitable ...

andren by Investigator
  • 76 Views
  • 8 replies
  • 0 Helpful

Top up problem

My £10 bundle was due to renew today, I added £10 credit yesterday in advance of this. Instead of receiving confirmation that I had a new bundle, when I checked the app it said I had no data and only £8.20 credit. The SMSs I receive make out like I h...

Ilkenny by Explorer
  • 40 Views
  • 3 replies
  • 0 Helpful

Order status

Morning,Did and upgrade and got the order details through from EE. On Tuesday DPD attempted to deliver it , but , I was not in with the PIN to take delivery. DPD guy said he would come back the next day. He hasnt come back yet , it's now Friday. No e...

Melt1970 by Investigator
  • 26 Views
  • 4 replies
  • 0 Helpful

Upgrade but no plans available

Hi I am eligible for an upgrade but each device (specifically Apple) / model / colour / memory option I choose says there are no plans available. is anyone able to advise before calling please? thankslaura

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

Resolved! Charge for picture message not sent

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and ...

ClareE81 by Visitor
  • 656 Views
  • 6 replies
  • 1 Helpful

My PAYG data allowance disappeared today

My PAYG allowance was over 1G a week for £1 a week, this morning its reduced to 250M and I have a message from EE saying "Great news, we've changed some settings" or something. Any suggestions for sorting this out otherwise I'll be looking for a new ...

Crap

I left EE ages ago and moved to Lebara. I was on PAYG with EE which was costing just over £20 PCM. I have also since changed addresses. They've sent threats of bailiffs to my old address for a non existent bill of £68. I was paid up to date.Anyone el...