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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 210295 Views
  • 50 replies
  • 24 Helpful

Data has not reset

HiMy billing cycle ends 3rd Dec therefore should reset on the 4th.On the website it has not reset and I am almost at zero.Any ideas why?

Fraters_ by • Explorer
  • 1284 Views
  • 5 replies
  • 1 Helpful

4g Speeds

My 4g connection (unlimited) usually runs at 80-100Mbps in my house. Today it is running at less than 1Mbps both up and down. I have tried my sim in multiple devices and the same issue occurs suggesting this is a network issue. Please advise. 

DJGIT by • Investigator
  • 2111 Views
  • 13 replies
  • 0 Helpful

Priority access to data services for volunteer Coastguards

Hello, I've been using EE for the past 6 years or so predominantly along the UK coastline where I work as a volunteer Coastguard. To save money on a Paging system, our 999 Emergency Search & Rescue service now relies on Alerting and Tasking of our te...

mobile data and different connected plans

I keep getting mobile data warnings - when I should have unlimited data.I also received many messages saying I owed £85, I went online and I'm in debt by £183, when I  checked my package its supposed to £65 - no info for additional charges Ive accrue...

Sasha36 by • Explorer
  • 934 Views
  • 2 replies
  • 2 Helpful

Resolved! Data package not delivered

At 08.20 hrs this morning, 27/12, I ordered an additional data package  (unlimited for 1 day @ £4.02) having apparently reached my plan's monthly limit . At 13.30 hrs this package has still not been dilvered and I remain on a download speed of less t...

Geoffjg by • Investigator
  • 771 Views
  • 2 replies
  • 0 Helpful

Mobile data issue

My mobile data has been fine for my whole time of contracts but for the last 3 days I am able to go on certain apps, use the safari etc. but none of my social media apps are working but I am able to receive notifications from them. I open the apps an...

Data

For the last 3 days my data hasn’t been working whilst I’m out and can’t access nothing until I connect to wifi at home is there anyway you can help me? 

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