Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 175451 Views
  • 50 replies
  • 24 Helpful

Data roaming

How do I set up a roaming spend cap from UK to Netherlands

Rara82 by Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

beeringo by Explorer
  • 9615 Views
  • 13 replies
  • 6 Helpful

Add unlimited data

The problem was that was on my ee app and was trying to get into add-on'sbut they were having a problem with it, because it just said something wentwrong try again, which I did and nothing happened just came up saysomething went wrong try again.

adhora by Investigator
  • 568 Views
  • 4 replies
  • 1 Helpful

Roaming data fair use policy - March 2024

HiI’ve just come from a conversation with someone at EE upgrades and he told me that there is not now a fair use policy on roam abroad data and that I can use my full allowance when I travel!Is this true and how on earth can I find out for sure?! .. ...

Loopy65 by Established Contributor
  • 10670 Views
  • 5 replies
  • 1 Helpful

Data drains last 2 days

My 10GB Mobile data has been drained last 2 days including Boost packs.The funny thing is that I was watching videos with my phone while I was connecting home Wifi and I got a message from 150 that I used all my data.I purchased another subscription ...

Sharing Hot Spot in France

If I have a roaming pass on my account, can my kids use my hotspot when we are in France without being charged the daily fee?

Landed in the USA no data or service

I have all the roaming add ons and have set them up so I can use them while in America for work for the next two months.  Have reset my phone multiple times etc I can’t use my mobile data ,  this is making getting around is more difficult.  - is ther...

K1233 by Visitor
  • 380 Views
  • 1 replies
  • 2 Helpful

Resolved! Not adding add ons

Hi, I am trying to add ons data from two days but its is not adding on and every times say sorry there has been a problem try later. Can you please help me to solve this problem. 

Sakshyam by Explorer
  • 426 Views
  • 3 replies
  • 0 Helpful