The EE Community

Pre-ordered phone and received mail, confirming order, could not track the order

I have pre-ordered the phone and received a confirmation mail with account and order number howeverwhen i tried to track the order, it is showing that the order number is invalid. Please help me out.

Resolved! iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

Phone mast

We are looking to have a phone mast installed at our football club, who do we need to talk to about this? Thanks

Order cancelled

Hi everyone,I received this message from EE:“Hi from EE. We’ve had to cancel your order XKO303036844 because there was a problem with your card details. Please check with your card provider, then go to ee.co.uk to place a new order.”Has anyone else e...

Resolved! TV pixelating using own aerial

Just had EE tv and broadband fitting to escape rip off sky. Think I will be ok with the tv despite not having as many channels and the menus being vastly different. I’ve plugged my own aerial in to receive terrestrial channels rather than choosing in...

iPhone 18 pro max

I ordered Saturday for the iPhone 18 pro max and my order got confirmed Sunday. When I ordered it did say will get delivered on launch day. When should I expect an email for delivery details, if anyone knows please? Thanks

Cant connect my new 2025 Samsung TV to Wifi

I purchased e a new 2025 Samsung TV and cant connect to my Broadband which is 900MBS via the EE Hub, comes back with an error, Automatic IP setup failed. I entered an IP address manually of 192.168.1.188, Subnet mask:@ 255.255.255.0, Gateway, 192.168...

iPhone Duo preorder

Hi Everyone,Does anyone know if you are able to pre-order the iPhone Duo in store when it’s released as I really don’t fancy waiting in a queue for over an hour trying to get myself one to find out I have to wait till late November/ early December to...

They don’t care about loyalty

**Title: Disappointed Long-Time Customer Receives Poor Service from EE's Executive Complaint Team**As a loyal EE customer for 12 years, I am disheartened by my recent experience with the company's executive complaint team. Despite my dedication and s...

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

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