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1.6Gbps Router question.

Hi. I've just moved over to EE from BT ff900 fttp. I wanted to get the 1.6Gbps package, that is available to my address. But i was told that that package was only available to new customers and that i would have to wait for until EE/BT send out a let...

msx361 by • Explorer
  • 33 Views
  • 2 replies
  • 0 Helpful

Resolved! Top up error

Hi,I cannot top up my pay as you go number as when I type my number on the page 'Make a payment', it says 'some errors have occurred'. I have not used the number for a while as I live abroad. I am worried perhaps the number is not working any longer....

g178 by • Contributor
  • 32 Views
  • 3 replies
  • 1 Helpful

EE Perks Account Deactivated

Hi, My EE perks account has been deactivated and I have been told that I need to re-register but cannot do this until you have removed my previous account.  I have been trying to sort this out for over a week now and have numerous PM's informing me t...

firepool by • Investigator
  • 33 Views
  • 4 replies
  • 1 Helpful

4GEE Router

Maybe somebody might know the answer, i have the 4GEE Router.I am not too far away from the mast but my BB goes up & down never that good.When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers ...

jockwav1 by • Established Contributor
  • 12 Views
  • 2 replies
  • 1 Helpful

Bereavement Department

Had to contact EE yesterday to cancel my Mum's Broadband, Phone Line & Mobile Contracts, as sadly she passed away recently. I was expecting it to be difficult but found it to be straight forward and handled professionally and in a caring manner. Gary...

Resolved! Roaming not working

Hi, can anyone help me?- I have an EE contract, texted 150 before I left the UK for the US and am paying the £25 data roaming fee for this month- My phone has picked up the T Mobile Network in the US, my data roaming is on and my network settings are...

Johnmids by • Explorer
  • 35 Views
  • 5 replies
  • 1 Helpful

Included Add Ons

I have the Full Works plan with EE and I am allowed 3 add ons which as you know is included in the price. The thing I wanted to double check was with Netflix it gave me three options of accounts to chose from, of which I chose standard because I can'...

I Can't view my bill

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

new ee fiber 500 and smart hub

i have had EE in the house now for 2 weeks and all is working great, till this morning that is, i was meant to work from home as i work in IT for the NHS, i connected my laptop up to the network via LAN and noting, tried  wifi and put in the wifi key...

GrahaqmP by • Explorer
  • 31 Views
  • 4 replies
  • 0 Helpful
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