The EE Community

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Using Draytek Vigor 130 and Unifi Setup

I am looking at moving from Sky to EE for my broadband.I currently have my own network setup using Unifi which gives me great wifi coverage throughout my property.To get this working with Sky I had to replace the Sky router with a Drayteck Vigor 130 ...

Amazon UK

No SMS from Amazon UK? What is the reason ?

Having trouble linking my new sim

Hi everyone!I switched over to EE yesterday.. I’ve just put my new sim in and it’s all up and running. So I downloaded the app and made an account but it’s not letting me link my mobile to my account, it keeps saying that the 4 digit code has been se...

Awful customer servive regarding a billing error, where they took £820 in error

Unable to contact customer service from germany

Hello EE Community,I recently obtained a SIM contract at a store during my stay in London. Since then, I have relocated to Germany and need to terminate my contract. However, I'm experiencing difficulties in reaching Customer Service (CS). When I try...

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Charges

Hi. Can anyone let me know if there is a standing charge to go on my data when using from abroad (Europe) please??  I can see the messages from EE with daily Tx and call charges but would like to use my data for just one day and not sure if there is ...