Charges

Sunlounge8888 · ‎14-05-2024

Hi. Can anyone let me know if there is a standing charge to go on my data when using from abroad (Europe) please?? I can see the messages from EE with daily Tx and call charges but would like to use my data for just one day and not sure if there is a standard connection charge or just the daily use charge?

Appreciate if anyone can clarify. Many thanks

Schockwave · ‎14-05-2024

@Sunlounge8888 , you can view all the charges when roaming abroad here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

If on contract, please make sure that you have roaming enabled on your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎14-05-2024

@Sunlounge8888 : Are you on contract or PAYG?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Schockwave · ‎14-05-2024

@Sunlounge8888 , you can view all the charges when roaming abroad here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

If on contract, please make sure that you have roaming enabled on your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.