The EE Community

QCI on EE - are all equal?

Are all plans (business etc) on EE QCI 8 for data? Or do they vary (and how)?I think EE bump QCI from 8 to 9 if FUP is exceeded, but curious if they all start out the same?

Hello everyone! I have a Samsung A53 phone and it's not even 2 years old and it's already causing problems! I've had enough! I pay a lot of money for nothing, it's a joke! The phone freezes and closes itself, I can only open it the next day and it on...

Sim issues

My daughter has had issues with her iPhone 15 and I’m assuming Apple has wiped the season during reset , although she has a physical sim inserted she still can’t get any service , , any help would be appreciated

Credit check going in circles

So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account ...

Genuine or not?

Anyone else having doubts as to whether or not you are engaging in a conversation with a genuine EE employee or not. I ask this question as I had the strangest conversation with someone who claimed to be an EE employee and this person became very abu...

can someone tell me how to cancel my contract please?

Please show me the easiest way to cancel my contract, the website only showed the 'contact us' link. And i just can't find my account number from the menu list. It's so unfriendly user interface and i need to cancel the contract asap. Please reply!

New EE sim not working in 5G router

I have over 10 5G Unlimited SIMs that go into ZTE routers.I recently got 2 new SIMs and they do not work in the routers.I spoke with an agent on the phone and they said that EE had changed the technology in the SIM and that they would only work with ...

Smart Hub Plus not configured for Digital Voice

Hello all, I'm just after a bit of advice really. My digital voice service was supposed to go live on 18th April. And here I am nearly 3 weeks later and still no service.I have spent literally hours on the phone to support. I'll cut a long story shor...

simply tragic

After 20+ years a customer (121, organe, ee), and even agreeing to pay additional monthly charge to get data gifting enabled for my daughters line after it was lost during a handset uograde last year, and after speaking to EE on multiple occasions o...

Has anyone seen an issue with their EE SIM when using a 5G router

I use lots of EE data sims with my business and over the past 6 months most of my EE sims will not work in my 5g routers.They all work fine in a 4g router.I have tried Robustel, Viprinet, Teltonica and Celerway 5G routers and they all fail to recogni...

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